Jamaica government noted 15 % job increase in BPO sector

The Government of Jamaica has noted that the jobs in the Business Process Outsourcing - BPO sector of the Caribbean island increased by 15 per cent over the past year, with around 44,000 people being employed in the industry as of June 30, 2021.

Jamaica: The Government of Jamaica has noted that the jobs in the Business Process Outsourcing – BPO sector of the Caribbean island increased by 15 per cent over the past year, with around 44,000 people being employed in the industry as of June 30, 2021.

This percentage can be compared to the corresponding period in the year of 2020, which saw around 38,400 persons being employed.

Senator Aubyn Hill – Minister without Portfolio in the Ministry of Economic Growth and Job Creation, provided information and stated that this increase in the jobs happened despite the economy contracting by over 10 per cent during the same period.

“I am greatly pleased to inform the people of Jamaica that in the year to June 30, 2021, the BPO Services sector has brought a total of US$780 million to the Jamaican economy. That’s no small sneeze during a time when our economy was shrinking,” he further added.

The Minister provided information during the State of the Nation Debate in the Senate on Friday, July 16, 2021.

Following the statement, the Minister further emphasised that the government appreciates the commitment of cash, management and energy that the 87 operators in the sector, which includes 10 Fortune 500 companies, have made it to Jamaica and the thousands of jobs these investors have provided for very many people of the Caribbean island.

“This Ministry of Economic Growth and Job Creation would continue to do everything in our power and within the law to provide the help and ease-of-operation these investors need to run their businesses,” the Minister added.

Mr Hill also pointed out that the growth plans for the BPO sector include 9 new sites across Jamaica by existing players. The Minister concluded and informed that a new investor is about to establish a 70-seat facility in the Montego Bay area.