Guyana: Guyana criticized the Turks and Caicos-based InterCaribbean Airway for its prolonged flight delays and cancellations. The authorities stated that the airways could face sanctions if the problem is not resolved.
Aviation Minister Juan Edghill said they had received repeated concerns from the travellers. The airline has indicated that there were issues with crew and other internal matters.
He said that senior government officials, as well as representatives of the Guyana Civil Aviation Authority, met with the representatives of the airline last week to address the issue.
He said that the commitments had been made by the airline to the local authorities to provide better handling in Barbados. The promise has been made to add other aircraft to address the delays.
While warning the airline, Edghill said that if the airline failed to fulfil the commitments they made last week Thursday, the authorities of Guyana will have to step in and take additional actions or possible sanctions.
He said that since last week’s meeting, he has not yet received any feedback from passengers. He noted, “We insist nonetheless that “InterCaribbean came to Guyana advocating a particular service. We expect them to provide that service. The airlines cannot just make money, and people suffer.”
He said that the airline must fulfill the contract with the passengers. Guyana authorities are expecting the change, but if that does not happen, they have to go to the next level.
Edghill said that while he “doesn’t want to go there right now” regarding the possibility of suspending the Guyana routes for the carrier, the government is keen on having seats for the travelling public and “we want a better service.
“While we’re reaching out for better service, we will not allow Guyanese to be short-changed,” he said, adding that on the issue of compensation to affected passengers, the IATA policy states that refunds could become available in about 14 days after requests are made to the travel agent.
Guyana’s Honorary Consul to Antigua and Barbuda, Robert Reis, issued a statement protesting the shabby treatment being meted out to Guyanese travelling from Montserrat, Antigua, British Virgin Islands, and other destinations to Guyana.
InterCaribbean has started commercial flights to Guyana in December 2021.